Welcome to the Frequently Asked Questions page of Olivaro Society. Below you will find answers to the most common questions about our eyewear, ordering process, prescription handling, shipping, returns, and care. If you cannot find the answer you are looking for, please email us at hello@olivarosociety.shop and our team will respond within 24 working hours.

1. About Us & Brand

Q1.1 — Who is Olivaro Society?

Olivaro Society is an India-based online eyewear retailer offering a curated collection of optical eyeglasses, sunglasses, and prescription lenses for men and women. We are operated as a sole proprietorship from Rajkot, Gujarat, and we ship exclusively across India.

Q1.2 — Are your eyewear products genuine and authentic?

Yes. Every pair sold on Olivaro Society is 100% authentic, sourced from trusted manufacturers and partners. Each product passes an internal quality inspection before being dispatched. Sunglasses comply with applicable Bureau of Indian Standards specifications (IS 15958:2012), where required.

Q1.3 — Where are your products manufactured?

The country of origin and country of manufacture for each frame and lens is clearly disclosed on the relevant product page, in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Legal Metrology (Packaged Commodities) Rules, 2011.

2. Products, Frames & Lenses

Q2.1 — What types of eyewear do you sell?

We offer:

• Optical Eyeglasses — for prescription and non-prescription wear, in both men’s and women’s styles.
• Sunglasses — UV-protective frames in classic and contemporary designs.
• Prescription Lenses — single-vision, bifocal, progressive, blue-light, photochromic, and tinted lens options.
• Frame-Only Purchases — choose your frame and have lenses fitted locally if you prefer.
• Accessories — lens cleaning cloths, eyewear cases, and care kits.

Q2.2 — What materials are used in your frames?

Our frame materials include acetate, metal alloys (stainless steel, titanium, monel), TR-90 lightweight polymer, and rimless options. The specific material for each frame is listed on the product page along with weight, hinge type, and finish details.

Q2.3 — Do your sunglasses provide UV protection?

Yes. All sunglasses offered on Olivaro Society provide UV protection in line with applicable standards. UV protection ratings are clearly indicated on each product page based on manufacturer testing data. We strongly recommend wearing UV-protective sunglasses outdoors to safeguard your eyes from harmful UVA and UVB rays.

Q2.4 — Are your sunglasses polarised?

Polarisation is available on select sunglass models. The product page will mention “Polarised Lenses” where applicable. Polarised lenses reduce glare from reflective surfaces such as water, snow, and roads — ideal for driving, fishing, and outdoor activities.

3. Prescription Eyewear

Q3.1 — Can I order prescription glasses online?

Yes, absolutely. You can order prescription glasses directly on Olivaro Society by selecting your preferred frame, choosing the “Prescription Lens” option at checkout, and entering your prescription values. Our optical lab will process your lenses based on the data you submit.

Q3.2 — How do I submit my prescription?

You can submit your prescription in two ways:

• Manual Entry: Enter your prescription values (SPH, CYL, AXIS, PD, ADD) directly into the prescription form at checkout.
• Upload Prescription: Upload a scanned copy or clear photograph of your prescription issued by a licensed optometrist or ophthalmologist.

Q3.3 — What does PD (Pupillary Distance) mean and how do I measure it?

PD is the distance, in millimetres, between the centres of your two pupils. It is essential for correctly aligning the optical centre of your lenses with your eyes. The average adult PD is 54–74 mm. You can:

• Get it measured by your optometrist (most accurate),
• Measure it at home using a millimetre ruler and a mirror — look straight into the mirror and measure from the centre of one pupil to the centre of the other, or
• If left blank, we will use the standard adult PD of 63 mm as a default.

Q3.4 — How recent should my prescription be?

For the best vision outcome, we recommend submitting a prescription that is not older than 12 months. Eye prescriptions can change with time, and an outdated prescription may not provide the optimal correction. If you are unsure of your current prescription, please visit a qualified eye-care professional for a check-up.

Q3.5 — Can I order frames without prescription lenses?

Yes. At checkout, simply select “Frame Only” or “Non-Prescription / Plano Lens” option. You can then have your own lenses fitted at any local optical store.

Q3.6 — What if my prescription data was incorrect when I placed the order?

If the lenses were processed based on the data you submitted, returns are not accepted unless there was an error on our part. We strongly recommend verifying your prescription with a licensed optometrist before ordering. As a goodwill gesture, we may offer a one-time lens replacement at a discounted rate — please email us at hello@olivarosociety.shop for assistance.

4. Lens Types & Coatings

Q4.1 — What lens options do you offer?

• Single Vision Lenses — for one viewing distance (near, far, or intermediate).
• Bifocal Lenses — two prescriptions in one lens (near + far).
• Progressive Lenses — seamless transition between multiple viewing distances.
• Blue-Light Filter Lenses — reduce strain from digital screens.
• Photochromic Lenses — darken automatically in sunlight, lighten indoors.
• Anti-Reflective Coated Lenses — reduce glare and reflections.
• Tinted Lenses — custom tints for sunglasses or special use.

Q4.2 — What is a blue-light filter and do I need it?

Blue-light filter lenses help reduce exposure to high-energy visible blue light emitted by digital screens, LED lights, and smartphones. If you spend long hours in front of computers, mobile phones, or televisions, blue-light filter lenses may help reduce digital eye strain, dryness, and fatigue. They are optional but highly recommended for screen-heavy lifestyles.

Q4.3 — What are photochromic lenses?

Photochromic lenses (also known as “transitions” lenses) automatically darken when exposed to sunlight or UV rays, and lighten when you go indoors. They function as both regular glasses and sunglasses in a single pair — ideal if you frequently move between indoor and outdoor environments.

Q4.4 — What lens index should I choose?

Lens index refers to the thinness of the lens. Higher index = thinner lens for stronger prescriptions:

• 1.50 index — standard, suitable for low prescriptions (up to ±2.00).
• 1.56 / 1.59 index — moderately thin, suitable for ±2.00 to ±4.00.
• 1.61 / 1.67 index — thinner, ideal for ±4.00 to ±6.00.
• 1.74 index — ultra-thin, for high prescriptions above ±6.00.

5. Sizing & Fit

Q5.1 — How do I find the right frame size?

Each frame on Olivaro Society lists three key measurements (in millimetres):

• Lens Width — the horizontal width of a single lens (typically 40–60 mm).
• Bridge Width — the distance between the two lenses, across the nose (typically 14–24 mm).
• Temple Length — the length of the arms from hinge to tip (typically 120–150 mm).

A simple way to find your size is to look at the inside arm of a pair of glasses you currently wear and match those numbers as closely as possible.

Q5.2 — What if the frames don’t fit when they arrive?

If your frames don’t fit comfortably, you may return them within 7 days of delivery in unused, original condition under our Return & Refund Policy. Email hello@olivarosociety.shop to initiate the return. Minor adjustments (nose pad tweaks, temple bending) can often be done at any local optical store at no cost.

Q5.3 — Do you offer a virtual try-on or home trial?

A virtual try-on feature may be available on selected product pages. Please check the individual product listings for availability. We currently do not offer a physical home trial service, but our 7-day easy return policy lets you order with confidence.

6. Ordering & Account

Q6.1 — Do I need to create an account to place an order?

You may check out as a guest, but we recommend creating an account on Olivaro Society. With an account, you can track orders, save your prescription data, manage addresses, and access your order history.

Q6.2 — How do I place an order?

Browse our collection, select your preferred frame, choose lens options (if applicable), add to cart, fill in your shipping address, and complete payment through our secure checkout. You will receive an order confirmation email immediately after successful payment.

Q6.3 — Can I modify or cancel my order after placing it?

Yes — orders can be modified or cancelled before dispatch, which is typically within 2 working days from order confirmation. Email us at hello@olivarosociety.shop with subject line “Order Modification — [Order Number]” or “Order Cancellation — [Order Number]”. Once shipped, orders cannot be cancelled.

7. Payment & Pricing

Q7.1 — What payment methods do you accept?

We accept UPI and Cash on Delivery only. We do not accept credit cards, debit cards, net banking or third-party wallets. Accepted methods:

• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Cash on Delivery (subject to availability for your PIN code)

Q7.2 — Is my payment information secure?

Yes. All payments are processed through secure, PCI-DSS-compliant third-party payment gateways with SSL/TLS encryption.

Q7.3 — Are prices inclusive of tax?

Applicable applicable taxes is calculated and clearly displayed at checkout, in accordance with the prevailing rates set by the Government of India. The price you see at checkout is the final amount payable.

Q7.4 — What happens if my payment fails but money is debited?

If the payment is debited from your account but the order is not confirmed, the amount will be auto-refunded to your original payment method within 10 working days as per RBI guidelines. If you do not see the refund within that timeframe, email us at hello@olivarosociety.shop with your transaction reference.

8. Shipping & Delivery

Q8.1 — Do you ship internationally?

No. We currently ship exclusively within the Republic of India. Orders placed with an international shipping address will be cancelled and refunded.

Q8.2 — Is shipping free?

Yes — we offer flat ₹49 shipping (free over ₹1,999) across India, with free over ₹1,999. Cash on Delivery (COD) is available on all serviceable PIN codes at no extra charge; pay our delivery partner in cash when your order arrives. There are no hidden handling, packaging, or fuel surcharges at checkout.

Q8.3 — How long does delivery take?

• Order Processing: 2 working days from order confirmation.
• Delivery after Dispatch: 3–9 working days for most locations across India.
• Total Estimated Timeline: 5–11 working days from order placement.
• Prescription glasses may require an additional 1–3 working days for lens grinding and fitting.

Q8.4 — How do I track my order?

Once your order is dispatched, you will receive an email with the tracking number and a direct tracking link from our courier partner. You can also log in to your Olivaro Society account and view tracking information under “My Orders”.

Q8.5 — What if I’m not home when the courier arrives?

Our courier partners typically attempt delivery up to 3 times on consecutive working days. They may call the contact number provided at checkout before each attempt. If you anticipate being unavailable, please arrange for someone at the address to receive the package on your behalf.

9. Returns, Refunds & Exchanges

Q9.1 — What is your return policy?

We offer a 7-day return window from the date of delivery. Items must be in unused condition with original packaging, tags, and accessories. Full details are available in our Return & Refund Policy.

Q9.2 — How do I initiate a return?

All return requests are accepted exclusively via email. Send your request to hello@olivarosociety.shop with subject line “Return Request — [Order Number]”. Include your order number, photos of the product, and the reason for return. We do not accept return requests via phone, WhatsApp, or social media.

Q9.3 — Do I have to pay for return shipping?

No. We offer free reverse pickup for all approved returns across serviceable PIN codes in India. In the rare case that your PIN code is not serviceable for reverse pickup, we will reimburse self-shipping costs (up to ₹150) along with your refund.

Q9.4 — How long does a refund take?

Once the returned product passes our quality inspection (typically 2–3 working days after receipt), refunds are processed within 10 working days to your original payment method, in line with RBI guidelines.

Q9.5 — Can I return prescription glasses?

Prescription glasses are special-order and are generally non-returnable, except in cases of:

• Defect on arrival
• Damage during transit
• Incorrect lens processing on our part

If the prescription was processed correctly based on the data you submitted, returns will not be accepted. Please verify your prescription with a licensed optometrist before ordering.

Q9.6 — Can I exchange my glasses for a different style?

Yes, you may request an exchange within 10 days of delivery by emailing hello@olivarosociety.shop. Exchanges are subject to stock availability of the requested item. One exchange is permitted per order.

10. Warranty

Q10.1 — Is there a warranty on your eyewear?

Yes. All eyewear sold on Olivaro Society comes with a limited manufacturing warranty:

• Frames — 6 months from the date of delivery against damage or defects on arrival.
• Lenses — 3 months from the date of delivery against coating peel-off or delamination under normal use.

Warranty does not cover damage from accidents, mishandling, improper cleaning, exposure to chemicals, normal wear and tear, or unauthorised repairs. To file a warranty claim, email hello@olivarosociety.shop with order number and photos.

Q10.2 — What is NOT covered by warranty?

• Accidental drops, scratches, or breakage
• Damage from sunscreen, perfume, or other chemicals
• Damage caused by improper cleaning or wiping
• Modifications or repairs by third-party opticians
• Normal wear and tear

11. Care & Maintenance

Q11.1 — How do I clean my glasses safely?

• Rinse lenses with lukewarm water to remove dust particles.
• Apply a drop of mild liquid soap (no harsh detergents) and gently rub with your fingertips.
• Rinse thoroughly and dry with the microfibre lens cloth included with your order.
• Avoid using tissue paper, shirt fabric, or paper towels — these can scratch lens coatings.

Q11.2 — How should I store my glasses when not in use?

Always store your eyewear in the provided protective case when not being worn. Avoid leaving glasses face-down on hard surfaces, in direct sunlight, or in hot environments such as inside a parked car. Do not place glasses on top of your head — this can stretch the frame.

Q11.3 — How long do glasses typically last?

With proper care, quality eyewear can last 2–3 years or longer. However, lens prescriptions can change with time, so we recommend an eye check-up every 12 months and updating your lenses or glasses accordingly.

12. Privacy & Data Security

Q12.1 — How is my personal data handled?

We collect, process, and store your personal data in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023 of India. Your prescription data is treated as confidential and used solely to fulfil your order.

Q12.2 — Do you share my information with third parties?

We share your details only with trusted service providers — payment gateways, optical labs, and courier partners — strictly for order fulfilment. We do not sell or rent your personal information to any third party.

13. Customer Support & Contact

Q13.1 — How do I contact customer support?

All customer support is handled exclusively via email. Please write to us at hello@olivarosociety.shop with your full name, order number (if applicable), and a clear description of your query. We respond within 24 working hours, Monday to Friday (excluding public holidays).

Q13.2 — What are your working hours?

Monday to Friday, 8:00 AM – 5:00 PM IST, excluding Indian public holidays. Emails received outside these hours will be addressed on the next working day.

Q13.3 — How do I escalate an unresolved complaint?

If your concern is not resolved to your satisfaction, you may escalate it to our designated Grievance Officer, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 15 days of receipt. Email escalations to hello@olivarosociety.shop with subject line “Grievance Escalation — [Order Number]”.

14. Still Have Questions?

If you could not find the answer to your question above, please reach out using the details below. We are happy to help.

• Seller Name: Olivaro Society
• Website: Olivaro Society
• Email (only support channel): hello@olivarosociety.shop
• Address: G7, Vinayak Tower B-7, Sector 2, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan 302039, India
• Working Hours: Monday to Saturday, 8:00 AM – 5:00 PM IST (excluding public holidays)

Last Updated: May 2026